TRI-STATE & NYC IT SUPPORT

Results-focused Technology Solutions for Your Business

WE ARE A DATA-DRIVEN COMPANY

…and accurate data translates into great support.

If we have the information, so should you. Here’s what a Network Doctor client dashboard looks like.

Client Service & Inventory Dashboard_DemoNDR-Site

Service Ticket Data

Tickets Currently Op.
30
Remote or Onsite Open Tickets
🕒 AS OF 6 MINS AGO
Support Requests & ...
3,472
Support Requests & Alerts Completed Last 90 Days
🕒 AS OF 8 MINS AGO
Tickets & Alerts Ope...
3,440
Tickets Opened Last 90 Days
🕒 AS OF 8 MINS AGO
Minutes To "Assigned...
1
"Assigned" Avg time from request received to assignment
🕒 AS OF 8 MINS AGO
Minutes To "In Progre...
8
"In Progress" Avg time to remediation begin (HD)
🕒 AS OF 8 MINS AGO
Hours To "Completed...
0.9
"Completed" Avg time to resolution (HD)
🕒 AS OF 8 MINS AGO
Tickets By Type - Opened Trailing 90 Days
🕒 AS OF 8 MINS AGO
Tickets Worked & Completed By Member - Last 90 Days - Client Dashboard
# MEMBER TICKETS WORKED ON REQUESTS COMPLETED
1
tschor
487 450
2
suddin
397 376
3
amartin
322 310
4
jlee
291 275
Top 10 Active Users - Last 30 Days

Workstation Data

Workstations...
184
Workstations
under
management
🕒 AS OF AN HOUR AGO
Workstations AV Protection Status
Up to Date: 91% (167) Not Enabled: 9% (17)
🕒 AS OF AN HOUR AGO
25 Most Installed Applications On Works...
APPLICATION NAME
COUNT OF APPLICATIONS
(CLICK TO SEE LIST)
SnapAgent
185
Google Chrome
175
Liongard Agent
169
Sentinel Agent
164
Microsoft 365 Apps for enterprise - en-us
162
Huntress Rio
161
Huntress Agent
161
Microsoft Intune Management Extension
153
Workstation By Operating System (Top 5)
🕒 AS OF AN HOUR AGO
Usernames & Workstations (Site Demo)
COMPUTER NAME
MANUFACTURER
SERIAL #
Computer’s MacBook Pro
Apple Inc.
CO2YD0RKLVDT
DESKTOP-1LCCLFV
VMware, Inc.
VMware-42 34 52 d4 ba 73 e3-bf 84 59 a0 9f f0
DESKTOP-3RCQKKQ
Dell
HJPFKG3
LAPTOP-8V22T2P
Lenovo
PF2K9Z1A
DESKTOP-90K2J1D
HP
5CD1234ABC
Configuration Info - Email/Backup/WAN/Firewall/S...
CONFIG TYPE
CONFIG NAME
ADDITIONAL INFO
Backup
Solution
Azure Backup Review
Other
Backup
Solution
Datto File Protection
Datto
Backup
Solution
Skykick Office 365 Backup
Other
Email
Microsoft 365
Business Standard

Service Ticket Data

Servers Un...
46
Servers
under
management
🕒 AS OF 8 MINS AGO
Server AV Protection Status
Up to Date: 98% (45)
Not Enabled: 2% (1)
🕒 AS OF 8 MINS AGO
Server Patches/Updates Status
Full: 74% (34)
1-2 Missing: 26% (12)
🕒 AS OF 8 MINS AGO
Servers By Operating System (Top 5)
🕒 AS OF 8 MINS AGO

Quotes - Open & Approved

Open Quotes (Not Expired) (Site Demo)
OPPORTUNITY NAME STATUS CREATED LAST_UPDATE
Quote #215343 NDR CyberSecurity Defense & Response Ticket #1592747 Open Jan 28, 2021
5:58 AM		 Nov 11, 2025
3:26 PM
Quote #227213 CyberSecurity Testing Ticket #3496308 Open Jan 8, 2025
3:51 PM		 Nov 11, 2025
12:34 PM
Quote #241009 Network Refresh - Switches & APs Open Feb 2, 2025
10:11 AM		 Nov 12, 2025
9:40 AM
Quote #250118 Backup Review & Remediation Open Mar 5, 2025
1:05 PM		 Nov 12, 2025
1:22 PM
Quote #255902 Server Patch Compliance Project Open Apr 17, 2025
8:18 AM		 Nov 12, 2025
4:10 PM
Closed Quotes (Approved Or Declined) - Last 12 Mo. (Site Demo)
OPPORTUNITY NAME STATUS DATE_CLOSED
Quote #230158 2 x Laptops for Seth Probst - Minneapolis Ticket #3732427 Approved &
Closed 		Dec 23, 2025
5:30 PM
Quote #230160 24" Monitor for Katherine Bueno - Brooklyn Old Office Ticket #3732497 Approved &
Closed 		Dec 23, 2025
3:14 PM
Quote #229900 Firewall Renewal & Support Approved &
Closed 		Nov 18, 2025
11:02 AM
Quote #228771 Declined - Office Move Cabling Declined Oct 02, 2025
4:45 PM

Supporting IT infrastructures involves a lot more than just fixing issues—it requires transparency and oversight. Network support and asset management shouldn’t be a mystery. We believe information should always be at your fingertips, so you’re never left asking questions like:

“What types of support issues occur most often, and who would benefit from training?”

“How many support hours do we use, and who opens the most tickets?”

“How many workstations do we have, and who logged in last?”

“What network equipment do we have, and is it still under warranty?”

We provide clients with dashboards and monthly reports that cdeliver exactly what they need—real-time, at their fingertips:

  • Network and system performance
  • Status of security updates on every machine
  • Response times and live status of all tickets in-progress
  • Inventory of workstations, servers, and network hardware
  • Customer satisfaction surveys submitted by your staff

We are your all-in-one IT consulting, management, and support specialists. We pride ourselves on keeping your systems current and fully secured. What sets Network Doctor apart is the way we support our clients:

Make today the last day your team struggles with IT—partner with a local technology solutions company right here in the tri-state area.

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