In 1998 John Motazedi was approached by a few physicians to assist them in the early preparations for the Y2K.
The systems and actions required to manage, secure, and update day-to-day Line of Business (LoB) applications were the foundation of what is referred to as Process-Driven IT or Managed Services. It was obvious from the beginning that traditional methods used in change management of resources software, hardware and particularly, application updates, were not effective.
In the new age of technology and the ever-increasing number of computers, it became evident that the typical IT expert would not have enough hours to manage all the systems and keep everything current. Furthermore, the birth and rapid expansion of the world-wide web (WWW) simplified the distribution of patches and application updates required to keep everything current. While the WWW was a lifesaving tool it also introduced security and technical issues that had never been thought of before the turn of the century.
We were working in a new environment where the speed of traditional IT support could no longer keep up with the fast-changing environment of technology. Large enterprises with their seemingly unlimited budget could adopt software and significant staff budgets to help with this process but to the small business this was out of reach.
Realizing that, John Motazedi (founder of SNC Squared) started utilizing freeware with some creative programming to develop code that would aid in the remote control and management of all workstations at an office. John could connect to 16 machines simultaneously allowing him to expedite installation of software, and patches application updates on a machine remotely. In 2001 this process was quite revolutionary and laid the foundations for the future of Managed Services Processes (MSP).
As time progressed more and more offices began inquiring about support and before John knew it the foundations of a new business were developing. “I remember sitting at the kitchen table talking to my wife saying I should probably start a business and see if I can make a go of it” said John Motazedi. Merely 6 months later John quit his Network Operations and system support job at the local hospital and started his IT support business in the basement of his house.